Award in Customer Service 

Course Location:  
Course Details: 
Our customer services course is suitable for anyone wishing to improve their skills and knowledge in the ever evolving service delivery arena, including how to satisfy customers’ expectations. The course is designed to arm delegates on how best to deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. 
Subjects covered:  
Principles of customer service 
Purpose of customer service 
Service and success 
Types of customers 
The range of customer needs 
Teamwork and customer service 
Needs and expectations 
Purpose of a service offer 
Expectations and satisfaction 
Effective customer relationships 
Customer feedback 
Interpersonal skills 
Methods of communication 
Non-verbal communication 
Personal presentation 
Service via telephone 
Information and reassurance 
Problems or complaints 
Causes of customer complaint 
Communication and behaviour 
Difficult customer situations 
Prompt customer response 
Course Duration: 
1 Day 
Assessment Criteria: 
Continued practical and written skills assessment throughout the course. 
Certificate Gained: 
Level 2 Award in Customer Service 
Certificate Duration: 
3 Years 
Course Fee: 
*Group/On-Site Booking: £450‒(Maximum of 12 delegates) or 
*Individual/Open Course £55 per delegate 
* All costs include course materials, handbook and certification. There are no hidden costs. 
* All group/On-Site courses located to outside the M25 will come with an additional travel charge @ £0.35per mile. 
* All group/On-Site courses located more then 100 miles outside the M25 and require overnight stay will come with an additional hotel charge @ £50 per night. 
For further information on this course please contact us. 
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