Conflict Management Level 2 

Course Location:  
Course Details: 
Our comprehensive Level 2 Conflict Management course is highly appropriate for a wide range of sectors and is suitable for anyone operating in a customer facing role or working directly with the general public. On this 1 day course you will learn how to identify the different potential cause’s of confrontation as well as strategies of how to defuse situations of conflict should they arise. 
Course Aims: 
To provide the delegate with the knowledge, skills and confidence to deal with situations of conflict in the Workplace. 
Subjects covered:  
Effective communication reducing likelihood of conflict 
Influencing factors of human response 
Assessing and reducing risk 
How to de-escalate conflict 
Good practice following conflict 
Conflict Management Training Course
Course Duration: 
1 Day 
Assessment Criteria: 
Continued practical and written skills assessment throughout the course. 
Certificate Gained: 
Conflict Management Level 2 
Certificate Duration: 
3 years 
Course Fee: 
* Group/On-Site Booking: £550 ‒ (Maximum of 12 delegates) or 
* Individual/Open Course £66 per delegate 
* All costs include course materials, handbook and certification. There are no hidden costs. 
* All group/On-Site courses located to outside the M25 will come with an additional travel charge @ £0.35per mile. 
* All group/On-Site courses located more then 100 miles outside the M25 and require overnight stay will come with an additional hotel charge @ £50 per night. 
For further information on this course please contact us. 
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