Handling Customer Complaints 

Course Location:  
Course Details: 
Our 2-3 hour complaint handling course looks at the different ways complaints can best be handled in order to ensure that a desirable outcome is reached quickest and within the workplace polices and procedures. The course covers the basics of complaint handling as well as how and why customer complain and the impact complaints may have on the business. 
Course Aims: 
To provide the delegates with the knowledge, skill and confidence to handle customer complaints in the workplace 
Subjects covered:  
Customer Complaint introduction 
Customer Types 
Customer service 
Customer complaints 
Dealing with customer complaints 
handling customer complaints training course
Course Duration: 
2 - 3 Hours 
Assessment Criteria: 
Continued practical and written skills assessment throughout the course. 
Certificate Gained: 
Handling Customer Complaints Awareness 
Certificate Duration: 
3 Years (Annual refresher recommended) 
Course Fee: 
*Group/On-Site Booking: £290‒(Maximum of 12 delegates) or 
*Individual/Open Course £29 per delegate 
* All costs include course materials, handbook and certification. There are no hidden costs. 
* All group/On-Site courses located to outside the M25 will come with an additional travel charge @ £0.35per mile. 
* All group/On-Site courses located more then 100 miles outside the M25 and require overnight stay will come with an additional hotel charge @ £50 per night. 
For further information on this course please contact us. 
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